Frequently Asked Questions
How do I place my order?
Feel free to navigate through our handmade pieces in our online shop. We have categorized them for your convenience.
You may choose what you like and add to the cart at anytime.
Fill the form with your details and click submit. Payment options are available at check out.
Do you accept custom orders?
Yes! We do custom orders.
Handcrafting takes time, so this may be between 7 to 30 working days depending on the design and quantity of orders. The minimum order quantity varies per design.
Feel free to message us at firstname.lastname@example.org so we can assist you further.
How do I know if my order has been received?
You will receive email and/or text on how to proceed with your order. Once we receive the payment, you will be notified on order status and delivery lead time.
What are your payment options?
We accept payments through the following:
- Bank transfer
- Debit and credit card
Do you accept orders for reselling?
Yes. Please feel free to email us at email@example.com so we can assist you further.
SHIPPING & DELIVERY
Where are you located for pick ups?
Each of our handmade pieces is brought to life by our partner Filipino communities in Manila, Marikina, Rizal and Laguna and then carefully packed and shipped from our assembly house in Quezon City.
We can arrange for pick ups from Mondays to Fridays, 9 am to 6 pm.
How much is your shipping and delivery?
We ship nationwide and overseas through our partner couriers. Shipping fees are calculated at checkout.
For overseas deliveries, please email us at firstname.lastname@example.org so we can send the quotation to you.
How soon can I receive my order?
After order confirmation, you will receive your items as indicated below:
Within Metro Manila, 1-3 days
Rest of Luzon, 3 - 5 days
Visayas & Mindanao, 5 - 7 days
How can I track my order?
You will be notified when your order has been endorsed to our partner courier.
RETURNS, REFUNDS, CANCELLATION & EXCHANGE
Can I return a defective item?
We entertain any claims of returns or exchange of items which are defective, may have been damaged during transit, do not match your order or were shipped to you erroneously.
Disclaimer on rejections:
As each piece is handcrafted, each piece is unique. Despite being repurposed and/or upcycled, materials used are of top quality through the best efforts of the enterprise. As we mostly use natural materials, they may have different shades of color and marks. Altogether, these natural imperfections cannot be considered as reasons for rejections because they are beyond the enterprise’s control.
However, an item rejected because of wrong size, non compliance to agreed sample and/or damaged during transit and/or delivery may be replaced for free.
Can I cancel my order?
An order, once placed, cannot be canceled. However, you may contact us for cancellation requests so we can discuss your concern in detail.
How long does it take to get my refund?
If approved, then the refund will be processed and credited back to your original method of payment, within 15 days.
In case of any delays or for further assistance, please reach us at email@example.com.
What happens if I received a damaged or defective product?
If the goods you received are damaged, defective, do not match your order or were erroneously shipped to you, please reach out to us within 24 hours of delivery.
Please refer to our Returns & Refunds policy for more details.